Exchanges & Returns

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 15 days of your purchase.

Please email contact@colombianfigure.com to request a return or exchange, explain the reason for your return, include pictures if there is a manufacturer defect.

If it is not a factory defect, the buyer will assume the costs of returning the item, Colombianfigure will cover the cost of shipping the exchange.

 

Return Exceptions

Merchandise that has been worn, used, or altered WILL NOT be accepted for return or exchange.

Return Exceptions

Merchandise that has been worn, used, or altered WILL NOT be accepted for return or exchange.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You WILL NOT be subject to a restocking fee in this case, but you still will have to pay return shipping.

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